Meet The Team

  • Name: Jee Thao
  • Job title: Service Advisor
  • How long have you been in the automotive industry? 29 years
  • How long have you worked at this shop? 3 years
  • Certifications (ASE, manufacturer training, etc.)? Jaguar Platinum Certified Advisor, Honda/Acura Factory Certified Advisor
  • Specialties (European vehicles, diagnostics, diesel, etc.)? Import, Domestic, European

  • What got you into the automotive industry?

    I grew up as a teenager absolutely loving cars. I was always drawn to how they worked and how they were built. That passion naturally turned into hands-on experience, working on and repairing cars from a young age. Over time, what started as a hobby became a career path, and that’s what ultimately led me into the automotive industry.


  • When did you decide to join this shop?

    I joined this shop three years ago after leaving the dealership, and also because I had already spent the previous ten years working closely with the owner, Arsen.


  • What motivated you to become an leader?

    My motivation to become a leader comes from a combination of my passion for automobiles and my love for working with people. I enjoy connecting with customers, learning alongside my coworkers, and using my skills to help those in my community. Becoming a leader allows me to guide others, share knowledge, and make a positive impact both in the shop and beyond.


  • What’s something customers would be surprised to learn about your journey?

    Something customers might be surprised to learn about my journey is that I never originally intended to go into the automotive industry. What started as a passion and hands-on experience with cars as a hobby eventually grew into a career I love.


  • What do you believe customers deserve from an auto repair shop?

    I believe customers deserve an auto repair shop that combines honesty and clear communication with skilled, well-trained technicians. They deserve competitive pricing and the personal touch that comes from a family-owned business.


  • What makes your shop different?

    This is a place where they feel respected, informed, and confident their car is in good hands.


  • What do you value most: transparency, education, quality, relationships, etc.?

    Relationships

  • What is non-negotiable in how you run your business?

    Honesty, to me, is what builds customers for life.

  • What kind of culture do you try to build inside your shop?

    A team-driven environment where everyone takes pride in the cars we work on, supports one another, and genuinely enjoys coming to work each day.


  • What does “great service” mean to you?

    Knowing I was honest, gave my best effort, and truly helped someone-especially in an automotive emergency or when other shops have failed them and they need someone they can trust.


  • Hobbies outside of work:

    In my free time, I enjoy being outdoors and spending quality time with my family.

  • Family (spouse, kids, pets):

    Married and have 3 kids

  • Favorite car (current or dream car):

    Acura NSX

  • Fun fact about you:

    I’m actually very quiet and don’t talk much

  • What do you want customers to feel when they leave your shop?

    That they truly received value for their money and feel confident trusting us with all of their automotive needs in the future.


  • What do customers compliment you on most?

    How clearly repairs are explained, how well they’re kept informed throughout the process, and the genuine understanding, care, and respect they’re shown every step of the way.


  • What does success look like for you?

    Success to me means always doing my best, never overcharging, and genuinely

    looking out for the customer’s best interest. It’s about helping people with simple car fixes when I can, saving them money whenever possible, and building trust that turns a first-time visitor into a customer for life.